In response to the COVID-19 situation, we wanted to update you with some of the measures Big 5 Sporting Goods has taken to comply with the CDC and other government agencies. We have closed stores in certain locations and, for areas where our stores are able to remain open, we have limited our store hours, updated our store procedures to include social distancing and CDC safety protocols and updated our returns policy. The health and safety of our customers, employees, and communities remains our highest priority.
As of 3/31/20, our store hours are 11am – 7pm Sunday through Friday, and 10am – 7pm on Saturday.You can find your nearest open store on the Big 5 Store Locator.
*If you require an accommodation to this policy, please inquire at your local store.
As always, we continue to monitor this situation and will consider additional safety measures and operational changes as needed.
For the safety of our employees and customers, we are not accepting product returns at this time. Returns are scheduled to resume on May 31st. As we do not generally have a return-by date, this will not keep a customer from completing a return after this period has elapsed. For the rare item having a restricted return-by date, we will temporarily waive this requirement for thirty (30) days upon the resumption of in-store returns. All other return policies, including required product condition, will still apply.